Frequently Asked Questions
What are the licensing terms?
By installing or using any software licensed from LCI Security Ventures, LLC you agree to our terms. The terms are fairly standard across the industry. The use restrictions below are the exception.
- Software designated for personal use, which is any software lacking the "-pro", "Professional", "-ent", or "Enterprise" designation in the software name, may not be used for commercial purposes including consulting. It may be used for personal research including bug bounties.
- Software designated for professional use, which is any software with the "-pro" or "Professional" designation in the software name, may not be used for commercial purposes except for professional services consulting. It may also be used for personal research including bug bounties.
- Software designated for enterprise use, which is any software with the "-ent" or "Enterprise" designation in the software name, is required for any other commercial usage.
What operating systems can I run the software on?
We publish software for Linux and macOS on both the amd64 and arm64 architectures. In a download URL the operating system is linux or darwin and the architecture is amd64 or arm64. Your license page has a direct link for every build of the product you bought. We do not support Windows.
How do I download my software?
Download your software from https://www.lcisec.dev/download/{product}/{os}/{arch}/{license_id} using a browser or a command line tool like curl.
curl -L -o nerine_linux_amd64.tar.gz https://www.lcisec.dev/download/nerine/linux/amd64/license_AAAAAAAAAAAAABBBBBBBBBBBBBCCCCCCCCCCCCCDDDDDDDDDDDDD
This command saves Nerine for 64 bit Linux to the current directory. A successful download is a tar.gz file holding the binary and a signature file. Extract both with tar.
tar -xvzf nerine_linux_amd64.tar.gz
How do I verify my software?
Verify the signature with minisign, which installs from the package manager on many Linux distributions or with Homebrew. You will also need our public key, RWQU2gh4P3PliazgjrUbfK3jzZulf0e00aTlgjm1INY/OLzC/NeD7igz.
minisign -Vm nerine_linux_amd64 -P RWQU2gh4P3PliazgjrUbfK3jzZulf0e00aTlgjm1INY/OLzC/NeD7igz
minisign reports whether the signature is valid. If it reports anything else, the file is not the one we signed and you should not run it.
Where do I put my license key?
Your purchase gives you a license ID and a license key. The ID downloads your software and the key runs it. Each product reads its key from an environment variable, or from a file in your home directory when that variable is not set. The product manual gives the exact names. Nerine reads NERINE_LICENSE first and falls back to ~/.nerine/license.
Can I install my software on more than one machine?
License keys are verified offline and are not tied to a machine, so nothing in the software stops you. What governs is the version you bought. Software for personal or professional use may not be made available over a network where more than one device can use it at the same time. Software for enterprise use may. The exact language is in the terms.
What happens when my license expires?
Your license key carries an expiration date inside the signed message. The software checks that date every time it runs and stops once the date has passed. The check happens on your machine, so nothing contacts us and nothing changes on our end. To keep using the software, buy it again and replace your key with the new one. Keep in mind, we do not send renewal reminders.
What if I lose my license key?
Your license page holds both the ID and the key. Its address is in the receipt our payment processor emailed you. Anyone holding that address can read your key, so protect it the way you protect the key itself. If you no longer have the receipt, write to support@lcisec.com.
How do I download the documentation?
Each product has its own manual. Download it from https://www.lcisec.dev/manuals/{product}.
How do I get help?
Write to support@lcisec.com and include the product name and your license ID. Do not send us your license key.